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Have a question or need help? Fill out the form below and we'll get back to you within 24 hours.

The app isn't sending notifications

Make sure notifications are enabled in your device Settings → GentlePrep → Notifications.

My timer stopped counting down

Force-close the app and reopen it. If the issue persists, restart your device.

I need to change my procedure date

Go to Settings → Edit Prep Details to update your procedure date and time.